CLASS Policies

Class Cancellation, Reschedule, and Refund Policies
Cascade Motorcycle Safety reserves the right to combine classes to meet our minimum number of students per class.  Cascade Motorcycle Safety reserves the right to cancel or postpone a class without advance notice due to circumstances beyond our control. Reschedule requests must be made NO LESS than 7 days prior to the original class start date/hour. 

If you wish to reschedule your class, please contact us via email (info@cascademotosafety.com). Failure to contact us more than 7 days in advance of your scheduled class will forfeit your tuition, and no refund will be issued. Tuition refunds are subject to a $29 handling fee. Refunds can only be issued for the originally purchased class date. In the case of a class cancellation, you will be rescheduled into the next available class, or you can apply any payments to another product or service we offer. No refunds will be made for cancelled classes. In the case of a postponed class after it has begun, the remaining class segments will be rescheduled to a later date. Extraordinary circumstances or government order may result in immediate changes to our policies. In such cases we will make individual determinations at our discretion.

While our staff will do as much as possible to help you learn to ride safely, we cannot guarantee that you will complete a course or pass any tests. Motorcycling is an outdoor activity and you are responsible to ensure that you have appropriate riding gear to ensure your comfort and safety. No refunds or rescheduling will be given to students who are unable to complete class due to not being prepared for the weather. 

Cascade Motorcycle Safety policies are subject to change without advance notice.  Changes are in effect as soon as they are posted on our website.

Class Dismissal Warnings

While our staff will do as much as possible to help you learn to ride safely, we cannot guarantee that you will complete a course or pass any tests. To help ensure a successful and enjoyable learning experience, some riders may consider taking a private lesson before a Basic Rider Course or BRC2.

We do not offer a refund, or the option to reschedule if a student is dismissed for any of the following reasons.

Students may be dismissed from the course if they:

  • Do not arrive to the course at the scheduled time.
  • Arrive to a riding session with inappropriate riding apparel.
  • Demonstrate they are unable to safely control and operate a motorcycle/rig.
  • Do not meet exercise objectives.
  • Repeatedly do not respond to coaching.
  • Intentionally commit unsafe acts.
  • Are demonstrating impairment by drugs/alcohol.
  • Are excessively fatigued and may present a safety risk.
  • Are physically/emotionally impaired.
  • Intimidate, sexually harass, or threaten Students or Instructors.
  • Washington Motorcycle Safety Program will not engage, mediate, or suggest customer service solutions to customers. Contractors are solely responsible for managing their business. Customer service policies and options are all locally (Contractor) managed decisions.

 

Testing and Private Lesson Cancellation, Reschedule, and Refund Policies
Motorcycle Tests and Private Lessons are non-refundable. Reschedule requests must be made NO LESS than 48 hours prior to your Motorcycle Test or Private Lesson.  If you need to reschedule a Motorcycle Test or Private Lesson please contact us via email (info@cascademotosafety.com) Failure to contact us 48 hours before your Motorcycle Test or Private Lesson will forfeit any funds paid. Cascade Motorcycle Safety reserves the right to cancel or postpone a Motorcycle Test or Private Lesson due to circumstances beyond our control. In the case of a Motorcycle Test or Private Lesson cancellation, you will be rescheduled into the next available Motorcycle Test or Private Lesson.

Extraordinary circumstances or government order may result in immediate changes to our policies. In such cases we will make individual determinations at our discretion. While our staff will do as much as possible to help you learn to ride safely, we cannot guarantee that you will complete a Private Lesson or pass any Motorcycle Tests. Motorcycling is an outdoor activity and you are responsible to ensure that you have appropriate riding gear to ensure your comfort and safety. No refunds or rescheduling will be given to students who are unable to complete a Private Lesson or Motorcycle Test due to not being prepared for the weather.

Cascade Motorcycle Safety policies are subject to change without advance notice.  Changes are in effect as soon as they are posted on our website.